Refund Policy

Thank you for visiting the SUMMITLANE website. We appreciate your interest in our services. This Refund Policy outlines the specific circumstances under which refunds may be issued, and the process for requesting a refund.

Eligibility for Refunds

• Refunds are only applicable to payments made for services not rendered.
• If a service agreement is terminated by SUMMITLANE before completion, a prorated refund may be offered.
• Refund requests must be made within 30 days of the transaction date.

Non-refundable Situations

• Products or services that have been fully delivered or utilized.
• Refund requests made after 30 days from the date of transaction.
• Fee payments for customized solutions once work has commenced.

Process for Requesting a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

• Contact our customer support team using the contact information provided on the website.
• Provide your transaction details, including date of purchase and receipt number.
• Explain the reason for the refund request clearly and concisely.

Our team will review your request and respond within 5-7 business days. Approved refunds will be processed promptly, though it may take additional time for funds to appear on your statement depending on your payment provider.

Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to reach out to us via email at [email protected] or call us at +234-700-123-4567.

We value your business and are committed to providing quality service. Thank you for choosing SUMMITLANE.